Terms
Terms & Conditions
Anila’s Authentic Sauces Ltd reserves the right to amend the terms and conditions from time to time by updating the information and consumers are bound by any amendments/ modifications.
Contract
The contract between Anila’s Authentic Sauces Ltd and the consumer becomes binding on acceptance, by Anila’s Authentic Sauces Ltd, of full payment. We reserve the right to withdraw if the goods ordered are not in stock and a substitute offered is declined.
Acknowledgement of Order
We will send you written notification as soon as possible to confirm receipt of your order. Processing your order Subject to availability and on receipt of full payment the goods ordered will be despatched within 2-3 working days for credit/debit card payments or 7-10 working days for cheques.
Substitute Goods
If the goods ordered are not available you will be advised as soon as possible and a substitute will be offered. However the substitute will not be despatched without your prior written consent. In the event of the substitute goods being unsatisfactory you will be entitled to a full refund. Delivery charge for any goods is not refundable.
Delivery Charges
Delivery charges depend upon the amount ordered and the service selected. They are not refundable.
Cancellation and Refunds Policy
Under the Distance Selling Regulations you have the right to cancel within 7 working days from the day after that on which you agree to go ahead with the contract. You have the right to cancel within 7 working days commencing on the day after which you receive the goods. We will fully refund the cost of the goods ordered provided they are returned unopened. Delivery charges will not be refunded. Refund will be made as soon as possible or within 30 days from the day of receiving the written notice of cancellation.
Acceptance of Goods
Delivery of goods must only be accepted if there is no damage. Goods must be checked for damage and returned to the courier immediately if damaged.
Security
Credit/debit card details are protected using industry standard encryption. All the details of the order will be retained for accounting and auditing purposes and will not be given to 3rd parties for marketing purposes.
Complaints Policy
If you have any complaints please contact us by email at info@anilassauces.com or by writing to:
P.O. Box 407
Walton
Surrey, KT12 3WS.
We will deal with any complaints swiftly and efficiently.
Method of Payment.
By credit/debit card or by crossed cheque made payable to:
“Anila’s Authentic Sauces Ltd”
P.O. Box 407
Walton
Surrey, KT12 3WS.