Terms & Conditions

Terms & Conditions
Anila’s Authentic Sauces Ltd reserves the right to amend the terms and conditions from time to time by updating the information and consumers are bound by any amendments/ modifications.

The contract between Anila’s Authentic Sauces Ltd and the consumer becomes binding on despatch of the goods, by Anila’s Authentic Sauces Ltd, for  full payment. We reserve the right to withdraw from the contract if the goods ordered are not in stock and a substitute offered is declined or there is a additional charge for delivery for example as a result of a remote location..

Acknowledgement of Order
We will send you written notification as soon as possible to confirm receipt of your order. Processing your order, subject to availability and on receipt of full payment, the goods ordered will be despatched within 2-3 working days for credit/debit card payments or 7-10 working days for cheques.

Substitute Goods
If the goods ordered are not available you will be advised as soon as possible and a substitute will be offered. However the substitute will not be despatched without your prior consent. Delivery charge for any goods despatched is not refundable.

Delivery Charges
Delivery charges depend upon the amount ordered and the service selected. There may be a variation in the charges related to remote locations. In such circumstances we will contact you and agree the charges.

Cancellation and Refunds Policy
Under the Consumer Contracts Regulations you have the right to cancel within 14 working days from the day after that on which you receive the goods. We will fully refund the cost of the goods ordered provided they are returned unopened and undamaged. The delivery charges for the return of the goods will not be refunded. Refund will be made as soon as possible or within 14 days working  from the day of receiving the written notice of cancellation and the return of the goods. The initial delivery charge which may have  been paid for will not be refunded.

Acceptance of Goods
Delivery of goods must always be accepted and if there is damage this should be reported to the courier immediately and subsequently to the supplier (within 48 hours at the latest). Goods must be checked for damage immediately. All goods must be signed for.

Credit/debit card details are protected using industry standard encryption. All the details of the order will be retained for accounting and auditing purposes and will not be given to 3rd parties for marketing purposes.

Complaints Policy
If you have any complaints please contact us by email at info@anilassauces.com or by writing to:

P.O. Box 407
Surrey, KT12 3WS.

We will deal with any complaints swiftly and efficiently.
Method of Payment.
By credit/debit card or by crossed cheque made payable to:

“Anila’s Authentic Sauces Ltd”
P.O. Box 407
Surrey, KT12 3WS.